Instant Repeat Business
Bradley J Sugars
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The Frictionless Organization...
Bill Price,
David Jaffe
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Brains on Fire: Igniting...
Robbin Phillips,
Greg Cordell
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User Experience Research:...
Marty Gage,
Spencer Murrell
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Secret Service: Hidden...
John R Dijulius
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The Expansion Sale: Four Must...
Erik Peterson,
Tim Riesterer
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The Transformational Consumer...
Tara-Nicholle Nelson
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The Customer-Driven Culture:...
Travis Lowdermilk,
Monty Hammontree
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No Nonsense: Attract New...
Jerry R Wilson
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Managing Expectations
Naomi Karten,
Gerald M Weinberg
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The Ten Principles Behind...
Matt Watkinson
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Success Is Assured: Satisfy...
Penny W Cloft,
Michael N Kennedy
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Customer Service: Career...
Paul R Timm, PH.D.
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The Metail Economy: 6...
Joel Bines
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Simple Truths of Service
Ken Blanchard
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Strategic Marketing for...
Philip Kotler, Ph.D.,
Joel I Shalowitz
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The Simple Truths of Service:...
Ken Blanchard,
Barbara Glanz
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Delight Your Customers: 7...
Steve Curtin
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Jobs to Be Done: A Roadmap...
Stephen Wunker,
Jessica Wattman
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The Customer Signs Your...
Frank Cooper
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UX on the Go: A Flexible...
Andrew Mara
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Consumer Boycotts: Effecting...
Monroe Friedman
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The Reign of the Customer:...
Claes Fornell,
Forrest V. Morgeson III
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Measuring Customer...
Bob E Hayes
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