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INSPIRED: How to Create Tech Products Customers Love INSPIRED: How to Create Tech...

Marty Cagan
Buy new from $10.90
eBook from $18.00

The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback The Lean Product Playbook:...

Dan Olsen
Buy new from $20.10
eBook from $22.00

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Secret Service: Hidden...

John R Dijulius
Buy new from $6.25
eBook from $11.99

The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers The Expansion Sale: Four Must...

Erik Peterson, Tim Riesterer
Buy new from $21.20
eBook from $32.00

The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth for Your Company The Customer Success...

Ashvin Vaidyanathan, Ruben Rabago
Buy new from $16.88
eBook from $19.00

You Will Be Satisfied You Will Be Satisfied

Bob Tasca
Buy new from $8.22

Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams Mapping Experiences: A...

James Kalbach
Buy new from $27.97
eBook from $47.99

Small Business Management: Creating a Sustainable Competitive Advantage Small Business Management:...

Timothy S Hatten
Buy new from $99.19
eBook from $65.00

Hug Your Customers: Love the Results Hug Your Customers: Love the...

Jack Mitchell
Buy new from $59.28

Satisfaction: How Every Great Company Listens to the Voice of the Customer Satisfaction: How Every Great...

Chris Denove, James Power
Buy new from $8.52

Building Brand Experiences: A Practical Guide to Retaining Brand Relevance Building Brand Experiences: A...

Dr. Darren Coleman
Buy new from $26.46
eBook from $34.99

Make Your Brand Matter: Experience-Driven Solutions to Capture Customers and Keep Them Loyal Make Your Brand Matter:...

Steven G Soechtig
Buy new from $19.53

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know Customer Satisfaction Is...

Jeffrey Gitomer
Buy new from $9.65

The Transformational Consumer: Fuel a Lifelong Love Affair with Your Customers by Helping Them Get Healthier, Wealthier, and Wiser The Transformational Consumer...

Tara-Nicholle Nelson
Buy new from $15.72
eBook from $21.21

The Jobs to Be Done Playbook: Align Your Markets, Organization, and Strategy Around Customer Needs The Jobs to Be Done Playbook:...

Jim Kalbach, Michael Schrage (Foreword by)
Buy new from $37.56
eBook from $33.99

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Exceptional Service,...

Leonardo Inghilleri, Micah Solomon
Buy new from $6.38
eBook from $21.95

Managing Expectations Managing Expectations

Naomi Karten, Gerald M Weinberg
Buy new from $48.07
eBook from $19.99

The Dollarization Discipline: How Smart Companies Create Customer Value...and Profit from It The Dollarization Discipline:...

Jeffrey J Fox, Richard C Gregory
Buy new from $28.29

Winning the Customer: Turn Consumers Into Fans and Get Them to Spend More Winning the Customer: Turn...

Lou Imbriano
Buy new from $23.47
eBook from $29.70

Zingerman's Guide to Giving Great Service Zingerman's Guide to Giving...

Ari Weinzweig
Buy new from $28.88

Internal Marketing: Tools and Concepts for Customer-Focused Management Internal Marketing: Tools and...

Pervaiz K Ahmed, Mohammed Rafiq
Buy new from $53.50

The Interaction Field: The Revolutionary New Way to Create Shared Value for Businesses, Customers, and Society The Interaction Field: The...

Erich Joachimsthaler
Buy new from $17.01

Why Customers Leave (and How to Win Them Back): (24 Reasons People Are Leaving You for Competitors, and How to Win Them Back*) Why Customers Leave (and How...

David Avrin, Larry Winget (Foreword by)
Buy new from $17.37
eBook from $22.95

If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently If Disney Ran Your Hospital:...

Fred Lee
Buy new from $85.60

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