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The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback The Lean Product Playbook:...

Dan Olsen
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Organizational Behavior: Improving Performance and Commitment in the Workplace. Jason A. Colquitt, Jeffery A. Lepine, Michael J. Wesson Organizational Behavior:...

Jason Colquitt
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eBook from $65.00

Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams Mapping Experiences: A...

James Kalbach
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eBook from $47.99

Surplus-Enjoyment: A Guide for the Non-Perplexed Surplus-Enjoyment: A Guide...

Slavoj Zizek
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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Exceptional Service,...

Leonardo Inghilleri, Micah Solomon
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eBook from $21.95

The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers The Expansion Sale: Four Must...

Erik Peterson, Tim Riesterer
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Small Business Management: Creating a Sustainable Competitive Advantage Small Business Management:...

Timothy S Hatten
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eBook from $65.00

Excellence Every Day: Make the Daily Choice--Inspire Your Employees and Amaze Your Customers Excellence Every Day: Make...

Lior Arussy
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The Frictionless Organization: Deliver Great Customer Experiences with Less Effort The Frictionless Organization...

Bill Price, David Jaffe
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The Ten Principles Behind Great Customer Experiences The Ten Principles Behind...

Matt Watkinson
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The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth for Your Company The Customer Success...

Ashvin Vaidyanathan, Ruben Rabago
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The Veterinary Receptionist: Essential Skills for Client Care The Veterinary Receptionist:...

John R Corsan, Adrian R MacKay, Dipm, MCIM, MBA
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Jobs to Be Done: A Roadmap for Customer-Centered Innovation Jobs to Be Done: A Roadmap...

Stephen Wunker, Jessica Wattman
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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Secret Service: Hidden...

John R Dijulius
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Success Is Assured: Satisfy Your Customers on Time and on Budget by Optimizing Decisions Collaboratively Using Reusable Visual Models Success Is Assured: Satisfy...

Penny W Cloft, Michael N Kennedy
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Fashion Buying and Merchandising: The Fashion Buyer in a Digital Society Fashion Buying and...

Rosy Boardman, Rachel Parker-Strak
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Building Great Customer Experiences Building Great Customer...

Colin Shaw, John Ivens
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Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies Measuring Customer Experience...

Philipp Klaus
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Your Customer Rules! Your Customer Rules!

Price
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Brains on Fire Brains on Fire

Robbin Phillips
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The Jobs to Be Done Playbook: Align Your Markets, Organization, and Strategy Around Customer Needs The Jobs to Be Done Playbook:...

Jim Kalbach, Michael Schrage (Foreword by)
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Wild Thinking: 25 Unconventional Ideas to Grow Your Brand and Your Business Wild Thinking: 25...

Nick Liddell, Richard Buchanan
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Entrepreneurial Marketing: A Blueprint for Customer Engagement Entrepreneurial Marketing: A...

Beth L Goldstein
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Brands on a Mission: How to Achieve Social Impact and Business Growth Through Purpose Brands on a Mission: How to...

Myriam Sidibe
Buy new from $27.66
eBook from $26.95

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