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Consumer satisfaction Books

INSPIRED: How to Create Tech Products Customers Love INSPIRED: How to Create Tech...

Marty Cagan
Buy from $5.28
eBook from $18.00

The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback The Lean Product Playbook:...

Dan Olsen
Buy from $8.64
eBook from $22.00

Competing Against Luck: The Story of Innovation and Customer Choice Competing Against Luck: The...

Clayton M Christensen, Taddy Hall
Buy from $1.42
eBook from $6.85

The Jobs to Be Done Playbook: Align Your Markets, Organization, and Strategy Around Customer Needs The Jobs to Be Done Playbook:...

Jim Kalbach, Michael Schrage (Foreword by)
Buy from $37.56
eBook from $33.99

Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams Mapping Experiences: A...

James Kalbach
Buy from $17.14
eBook from $47.99

The Experience: The 5 Principles of Disney Service and Relationship Excellence The Experience: The 5...

Bruce Loeffler, Brian Church
Buy from $4.74
eBook from $17.00

The Must-Have Customer: 7 Steps to Winning the Customer You Haven't Got The Must-Have Customer: 7...

Robert Gordman, Armin Brott
Buy from $3.78

Satisfaction: How Every Great Company Listens to the Voice of the Customer Satisfaction: How Every Great...

Chris Denove, James Power
Buy from $0.99

Emotion Marketing: The Hallmark Way of Winning Customers for Life Emotion Marketing: The...

Scott Robinette, Claire Brand
Buy from $2.16

The Veterinary Receptionist: Essential Skills for Client Care The Veterinary Receptionist:...

John R Corsan, Adrian R MacKay, Dipm, MCIM, MBA
Buy from $7.50
eBook from $12.95

Crowning the Customer: How to Become Customer-driven Crowning the Customer: How to...

Feargal Quinn
Buy from $2.32

The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers The Expansion Sale: Four Must...

Erik Peterson, Tim Riesterer
Buy from $2.16
eBook from $32.00

Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences Making Meaning: How...

Steve Diller, Nathan Shedroff
Buy from $2.05

The Transformational Consumer: Fuel a Lifelong Love Affair with Your Customers by Helping Them Get Healthier, Wealthier, and Wiser The Transformational Consumer...

Tara-Nicholle Nelson
Buy from $1.07
eBook from $21.21

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know Customer Satisfaction Is...

Jeffrey Gitomer
Buy from $1.22

Business Process Mapping: Improving Customer Satisfaction Business Process Mapping:...

J Mike Jacka, Paulette J Keller
Buy from $6.27

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Exceptional Service,...

Leonardo Inghilleri, Micah Solomon
Buy from $1.27
eBook from $21.95

The Simple Truths of Service: Inspired by Johnny the Bagger The Simple Truths of Service:...

Ken Blanchard, Barbara Glanz
Buy from $1.57
eBook from $16.99

What's the Secret?: To Providing a World-Class Customer Experience What's the Secret?: To...

John R Dijulius
Buy from $1.80

Win the Customer: 70 Simple Rules for Sensational Service Win the Customer: 70 Simple...

MARTINS
Buy from $10.14
eBook from $6.99

The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth for Your Company The Customer Success...

Ashvin Vaidyanathan, Ruben Rabago
Buy from $6.78
eBook from $19.00

Internal Marketing: Tools and Concepts for Customer-Focused Management Internal Marketing: Tools and...

Pervaiz K Ahmed, Mohammed Rafiq
Buy from $10.99

The Loyalty Effect The Loyalty Effect

Frederick F Reichheld, Thomas Teal
Buy from $1.25

If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently If Disney Ran Your Hospital:...

Fred Lee
Buy from $1.46

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