Would you recommend this company to your friends and colleagues? That's the ultimate question. Fred Reichheld's book of the same name created quite a stir in 2006. Reichheld is co-founder along with Owen and Brooks of the methodology behind answering the question. The original book challenged the conventional wisdom of customer satisfaction surveys and coined the terms bad profits and good profits. It pointed to a faster, much more accurate way of gauging customers real feelings about a company, and a quantitative measure ...
Read More
Would you recommend this company to your friends and colleagues? That's the ultimate question. Fred Reichheld's book of the same name created quite a stir in 2006. Reichheld is co-founder along with Owen and Brooks of the methodology behind answering the question. The original book challenged the conventional wisdom of customer satisfaction surveys and coined the terms bad profits and good profits. It pointed to a faster, much more accurate way of gauging customers real feelings about a company, and a quantitative measure (Net Promoter Score) for establishing a baseline and effectively tracking changes going forward. This book tells how based on a multitude of real cases to actually install and embed Net Promoter discipline in organizations of all stripes. As such, it is a natural follow-on to The Ultimate Question, and will appeal to those with strategic and tactical business responsibilities. Brooks has a treasure trove of examples and case-study findings from the more than 80 companies she has helped put CEM and Net Promoter disciplines in place. Several of these will be explored in the book, and the book's proscriptions are all informed by results extracted from those cases.
Read Less
Add this copy of Answering the Ultimate Question: How Net Promoter Can to cart. $1.25, good condition, Sold by Once Upon A Time Books rated 3.0 out of 5 stars, ships from Tontitown, AR, UNITED STATES, published 2008 by Jossey-Bass.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Good in good dust jacket. This is a used book in good condition and may show some signs of use or wear. This is a used book in good condition and may show some signs of use or wear.
Add this copy of Answering the Ultimate Question: How Net Promoter Can to cart. $1.26, very good condition, Sold by Jenson Books Inc rated 4.0 out of 5 stars, ships from Logan, UT, UNITED STATES, published 2008 by Jossey-Bass.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Very good. A well-cared-for item that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. Item works perfectly. Pages are intact and not marred by notes or highlighting. The spine is undamaged.
Add this copy of Answering the Ultimate Question: How Net Promoter Can to cart. $2.50, very good condition, Sold by ThriftBooks-Reno rated 4.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2008 by Jossey-Bass.
Add this copy of Answering the Ultimate Question: How Net Promoter Can to cart. $4.95, very good condition, Sold by ARC Foundation Thrift Store rated 4.0 out of 5 stars, ships from Ventura, CA, UNITED STATES, published 2008 by Jossey-Bass.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Very Good. Your purchase benefits those with developmental disabilities to live a better quality of life. minimal wear to DJ, minimal wear on edges of coverYour purchase benefits those with developmental disabilities to live a better quality of life.
Add this copy of Answering the Ultimate Question: How Net Promoter Can to cart. $5.49, good condition, Sold by Mr. Bookman Inc. rated 4.0 out of 5 stars, ships from Franklin, PA, UNITED STATES, published 2008 by Jossey-Bass.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
TRUST OUR FEEDBACK RATING. USED VERY GOOD (Almost Like New) 5B. Construction of the book is excellent i.e. Tight spine. No loose pages. Clean crisp pages. Hardly any (but some) writing or underlining on the pages in pen or pencil with possible page discoloration. Fresh looking front cover with no tears, major creases or major marks. Boards are hard tight and strong. Minor shelf wear along the edges and sides of the book. All books are mailed out in a bubble wrap mailer to protect your purchase. Orders are ALWAYS shipped same day or next day with FREE TRACKING emailed to you automatically. (WE TRY HARD TO DESCRIBE OUR BOOKS ACCURATELY SO YOU CAN BUY WITH CONFIDENCE)
Add this copy of Answering the Ultimate Question: How Net Promoter Can to cart. $7.16, new condition, Sold by EB-Books LLC rated 5.0 out of 5 stars, ships from Rockford, IL, UNITED STATES, published 2008 by Jossey-Bass.
Add this copy of Answering the Ultimate Question: How Net Promoter Can to cart. $7.17, new condition, Sold by eQuip Online rated 5.0 out of 5 stars, ships from Aliquippa, PA, UNITED STATES, published 2008 by Jossey-Bass.
Add this copy of Answering the Ultimate Question: How Net Promoter Can to cart. $8.85, very good condition, Sold by Goodwill of Silicon Valley rated 5.0 out of 5 stars, ships from San Jose, CA, UNITED STATES, published 2008 by Jossey-Bass.
Add this copy of Answering the Ultimate Question How Net Promoter Can to cart. $14.29, good condition, Sold by TextbookRush rated 4.0 out of 5 stars, ships from Grandview Hts, OH, UNITED STATES, published 2008 by Jossey-Bass.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Good. Expedited orders RECEIVED in 1-5 business days within the United States. Orders ship SAME or NEXT business day. We proudly ship to APO/FPO addresses. 100% Satisfaction Guaranteed!
Add this copy of Answering the Ultimate Question: How Net Promoter Can to cart. $14.98, very good condition, Sold by Copperfield's Books rated 4.0 out of 5 stars, ships from Spring, TX, UNITED STATES, published 2008 by Jossey-Bass.
