Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative measure (the Net Promoter Score) for establishing a baseline and effectively tracking changes going forward. Richard Owen and ...
Read More
Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative measure (the Net Promoter Score) for establishing a baseline and effectively tracking changes going forward. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question. In this book, Owen and Brooks tell how based on a variety of real case studies' to actually embed Net Promoter discipline in organizations of all types.
Read Less
Add this copy of Answering the Ultimate Question: How Net Promoter Can to cart. $1.25, good condition, Sold by Once Upon A Time Books rated 2.0 out of 5 stars, ships from Tontitown, AR, UNITED STATES, published 2008 by Jossey-Bass.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Good in good dust jacket. This is a used book in good condition and may show some signs of use or wear. This is a used book in good condition and may show some signs of use or wear.
Add this copy of Answering the Ultimate Question: How Net Promoter Can to cart. $2.44, very good condition, Sold by ThriftBooks-Dallas rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2008 by Jossey-Bass.
Add this copy of Answering the Ultimate Question: How Net Promoter Can to cart. $5.49, good condition, Sold by Mr. Bookman Inc. rated 5.0 out of 5 stars, ships from Franklin, PA, UNITED STATES, published 2008 by Jossey-Bass.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
TRUST OUR FEEDBACK RATING. USED VERY GOOD (Almost Like New) 5B. Construction of the book is excellent i.e. Tight spine. No loose pages. Clean crisp pages. Hardly any (but some) writing or underlining on the pages in pen or pencil with possible page discoloration. Fresh looking front cover with no tears, major creases or major marks. Boards are hard tight and strong. Minor shelf wear along the edges and sides of the book. All books are mailed out in a bubble wrap mailer to protect your purchase. Orders are ALWAYS shipped same day or next day with FREE TRACKING emailed to you automatically. (WE TRY HARD TO DESCRIBE OUR BOOKS ACCURATELY SO YOU CAN BUY WITH CONFIDENCE)
Add this copy of Answering the Ultimate Question: How Net Promoter Can to cart. $6.91, new condition, Sold by EB-Books LLC rated 5.0 out of 5 stars, ships from Rockford, IL, UNITED STATES, published 2008 by Jossey-Bass.
Add this copy of Answering the Ultimate Question: How Net Promoter Can to cart. $7.17, new condition, Sold by eQuip Online rated 5.0 out of 5 stars, ships from Aliquippa, PA, UNITED STATES, published 2008 by Jossey-Bass.
Add this copy of Answering the Ultimate Question: How Net Promoter Can to cart. $8.85, very good condition, Sold by Goodwill of Silicon Valley rated 4.0 out of 5 stars, ships from San Jose, CA, UNITED STATES, published 2008 by Jossey-Bass.
Add this copy of Answering the Ultimate Question: How Net Promoter Can to cart. $11.99, very good condition, Sold by HPB-Ruby rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2008 by Jossey-Bass.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Add this copy of Answering the Ultimate Question How Net Promoter Can to cart. $14.29, good condition, Sold by TextbookRush rated 4.0 out of 5 stars, ships from Grandview Hts, OH, UNITED STATES, published 2008 by Jossey-Bass.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Good. Expedited orders RECEIVED in 1-5 business days within the United States. Orders ship SAME or NEXT business day. We proudly ship to APO/FPO addresses. 100% Satisfaction Guaranteed!
Add this copy of Answering the Ultimate Question: How Net Promoter Can to cart. $14.98, very good condition, Sold by Copperfield's Books rated 3.0 out of 5 stars, ships from Spring, TX, UNITED STATES, published 2008 by Jossey-Bass.
Add this copy of Answering the Ultimate Question: How Net Promoter Can to cart. $16.99, very good condition, Sold by Brit Books rated 4.0 out of 5 stars, ships from Milton Keynes, BUCKINGHAMSHIRE, UNITED KINGDOM, published 2008 by Jossey Bass.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Very good. Simply Brit – welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there's something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality.
