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Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods

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    • Title: Measuring Customer Satisfaction and Loyalty by Bob E. Hayes
    • Publisher: American Society for Quality, Inc
    • Print ISBN: 9780873897433, 0873897439
    • eText ISBN: 9781636941974
    • Edition: 2008 3rd edition
    • Format: EPUB eBook
    $79.00
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