A bestseller since 1992, the updated edition of this watershed book provides cover-to-cover instructions on building, using, and evaluating customer satisfaction questionnaires. The new chapters provide actual examples of companies that have implemented this book's methods, examine proven ways to increase mail survey response rates, and offer a more detailed look at questionnaire reliability.
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A bestseller since 1992, the updated edition of this watershed book provides cover-to-cover instructions on building, using, and evaluating customer satisfaction questionnaires. The new chapters provide actual examples of companies that have implemented this book's methods, examine proven ways to increase mail survey response rates, and offer a more detailed look at questionnaire reliability.
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Add this copy of Measuring Customer Satisfaction to cart. $3.48, like new condition, Sold by ThriftBooks-Baltimore rated 5.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 1998 by A S Q Quality Press.
Add this copy of Measuring Customer Satisfaction to cart. $3.48, very good condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1998 by A S Q Quality Press.
Add this copy of Measuring Customer Satisfaction: Survey Design, Use, to cart. $4.37, very good condition, Sold by Wonder Book - Member ABAA/ILAB rated 5.0 out of 5 stars, ships from Frederick, MD, UNITED STATES, published 1998 by A S Q Quality Press.
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Very Good. Very Good condition. 2nd edition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.
Add this copy of Measuring Customer Satisfaction: Survey Design, Use, to cart. $4.58, like new condition, Sold by Wonder Book - Member ABAA/ILAB rated 5.0 out of 5 stars, ships from Frederick, MD, UNITED STATES, published 1998 by A S Q Quality Press.
Add this copy of Measuring Customer Satisfaction: Survey Design, Use, to cart. $30.13, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1998 by Asq Pr.
Add this copy of Measuring Customer Satisfaction: Survey Design, Use, to cart. $65.83, new condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1998 by Asq Pr.
Add this copy of Measuring Customer Satisfaction: Survey Design, Use, to cart. $72.05, new condition, Sold by GridFreed rated 4.0 out of 5 stars, ships from North Las Vegas, NV, UNITED STATES, published 1997 by ASQ Quality Press.
Add this copy of Measuring Customer Satisfaction: Survey Design, Use, to cart. $76.45, new condition, Sold by GridFreed rated 4.0 out of 5 stars, ships from North Las Vegas, NV, UNITED STATES, published 1997 by ASQ Quality Press.
