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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees The Value Profit Chain: Treat...

W Earl Sasser, Jr., Leonard a Schlesinger
Buy from $11.66

The Simple Truths of Service: Inspired by Johnny the Bagger The Simple Truths of Service:...

Ken Blanchard, Barbara Glanz
Buy from $1.57
eBook from $16.99

The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do about It The Cost of Bad Behavior: How...

Christine Pearson, Christine Porath
Buy from $8.70

The Metail Economy: 6 Strategies for Transforming Your Business to Thrive in the Me-Centric Consumer Revolution The Metail Economy: 6...

Joel Bines
Buy from $8.97
eBook from $28.00

The Customer-Driven Culture: A Microsoft Story: Six Proven Strategies to Hack Your Culture and Develop a Learning-Focused Organization The Customer-Driven Culture:...

Travis Lowdermilk, Monty Hammontree
Buy from $2.41
eBook from $42.99

Users Not Customers: Who Really Determines the Success of Your Business Users Not Customers: Who...

Aaron Shapiro
Buy from $1.99

The Reign of the Customer: Customer-Centric Approaches to Improving Satisfaction The Reign of the Customer:...

Claes Fornell, Forrest V. Morgeson III
Buy from $28.29
eBook from $12.00

Uncopyable: How to Create an Unfair Advantage Over Your Competition (New Edition, Updated & Revised) Uncopyable: How to Create an...

Steve Miller
Buy from $5.70

Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies Measuring Customer Experience...

Philipp Klaus
Buy from $16.99
eBook from $16.50

Crafting the Customer Experience for People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand Crafting the Customer...

Kelly McDonald
Buy from $1.25

The Veterinary Receptionist: Essential Skills for Client Care The Veterinary Receptionist:...

John R Corsan, Adrian R MacKay, Dipm, MCIM, MBA
Buy from $7.63
eBook from $12.95

Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences Making Meaning: How...

Steve Diller, Nathan Shedroff
Buy from $2.84

The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference The Satisfied Customer:...

Claes Fornell
Buy from $3.75

Thank God It's Monday: How to Create a Workplace You and Your Customers Love Thank God It's Monday: How to...

Roxanne Emmerich
Buy from $1.22

Measuring Customer Satisfaction Measuring Customer...

Bob E Hayes
Buy from $2.79

You Can't Win a Fight with Your Client: & 49 Other Rules for Providing Great Service You Can't Win a Fight with...

Tom Markert
Buy from $5.75

I'll Be Back: How to Get Customers to Come Back Again & Again I'll Be Back: How to Get...

Shep Hyken
Buy from $1.99

The Frictionless Organization: Deliver Great Customer Experiences with Less Effort The Frictionless Organization...

Bill Price, David Jaffe
Buy from $11.99
eBook from $23.57

User Experience Research: Discover What Customers Really Want User Experience Research:...

Marty Gage, Spencer Murrell
Buy from $23.96
eBook from $21.00

Mapping Experiences Mapping Experiences

James Kalbach
Buy from $3.76

Instant Repeat Business Instant Repeat Business

Bradley J Sugars
Buy from $2.46
eBook from $16.50

Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods Measuring Customer...

Bob E Hayes
Buy from $3.42
eBook from $79.00

Organizational Behavior: Improving Performance and Commitment in the Workplace Organizational Behavior:...

Jeffery a Colquitt, Michael J Lepine
Buy from $58.79

Extraordinary Guarantees: A New Way to Build Quality Throughout Your Company and Ensure Satisfaction for Your Customers Extraordinary Guarantees: A...

Christopher W L Hart
Buy from $0.99

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