Add this copy of The Satisfied Customer: Winners and Losers in the to cart. $1.96, very good condition, Sold by Midtown Scholar Bookstore rated 5.0 out of 5 stars, ships from Harrisburg, PA, UNITED STATES, published 2007 by St. Martin's Press.
Add this copy of The Satisfied Customer: Winners and Losers in the to cart. $1.98, good condition, Sold by Midtown Scholar Bookstore rated 5.0 out of 5 stars, ships from Harrisburg, PA, UNITED STATES, published 2007 by St. Martin's Press.
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Seller's Description:
Good-Bumped and creased book with tears to the extremities, but not affecting the text block, may have remainder mark or previous owner's name-GOOD Standard-sized.
Add this copy of The Satisfied Customer: Winners and Losers in the to cart. $3.99, fair condition, Sold by Reliant Bookstore rated 5.0 out of 5 stars, ships from El Dorado, KS, UNITED STATES, published 2008 by St. Martin's Griffin.
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Seller's Description:
Fair. This book is a well used but readable copy. Integrity of the book is still intact with no missing pages. May have considerable notes or highlighting. Cover image on the book may vary. Ships out quickly in a secure plastic mailer!
Add this copy of The Satisfied Customer: Winners and Losers in the to cart. $5.00, very good condition, Sold by JDH Lawton OK rated 5.0 out of 5 stars, ships from LAWTON, OK, UNITED STATES, published 2007 by Palgrave MacMillan.
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Seller's Description:
Very good in very good dust jacket. Ex-library. Glued binding. Paper over boards. With dust jacket. 247 p. Contains: Tables, black & white, Figures. Audience: General/trade. LCCN 2007024932 Type of material Book Personal name Fornell, Claes. Main title The satisfied customer: winners and losers in the battle for buyer preference / Claes Fornell. Edition 1st ed. Published/Created New York: Palgrave Macmillan, 2007. Description viii, 247 p. : ill.; 25 cm. ISBN 1403981973 9781403981974 0230604064 9780230604063 LC classification HF5415.335. F67 2007 Contents List of figures and tables--1. Introduction--2. The big picture--3. The science of customer satisfaction--4. When customer satisfaction matters and when it doesn't--5. Customer satisfaction and stock returns: the power of the obvious--6. Things aren't always what they seem: inadvertently damaging customer assets--7. Customer asset management: offense versus defense--8. Putting the numbers to work--Notes--Index. LC Subjects Consumer satisfaction. Consumers' preferences. Customer relations. Notes Includes bibliographical references (p. [231]-237) and index. Dewey class no. 658.8/343 Other system no. (OCoLC)ocn145396504
Add this copy of The Satisfied Customer: Winners and Losers in the to cart. $11.77, new condition, Sold by Gulf Coast Books rated 5.0 out of 5 stars, ships from Memphis, TN, UNITED STATES, published 2007 by St. Martin's Press.
Add this copy of The Satisfied Customer: Winners and Losers in the to cart. $12.49, very good condition, Sold by FirstClassBooks rated 4.0 out of 5 stars, ships from Little Rock, AR, UNITED STATES.
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Seller's Description:
Very Good. Used books are NOT guaranteed to contain components and/or supplements such as: Access Codes or working CD's/DVD's! ! Expedited shipping 1-3 business days;
Add this copy of The Satisfied Customer: Winners and Losers in the to cart. $13.90, good condition, Sold by Wyemart Limited rated 5.0 out of 5 stars, ships from HEREFORD, HEREFORDSHIRE, UNITED KINGDOM, published 2008 by Palgrave Macmillan.
Add this copy of The Satisfied Customer: Winners and Losers in the to cart. $19.27, poor condition, Sold by Anybook rated 5.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 2007 by Palgrave Macmillan.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has hardback covers. In poor condition, suitable as a reading copy. Dust Jacket in fair condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 550grams, ISBN: 9781403981974.
Add this copy of Satisfied Customer: Winners and Losers in the Battle to cart. $19.45, poor condition, Sold by Anybook rated 5.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 2007 by Palgrave Macmillan.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 400grams, ISBN: 9780230604063.
Add this copy of The Satisfied Customer: Winners and Losers in the to cart. $25.43, good condition, Sold by Anybook rated 5.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 2007 by Palgrave Macmillan.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. Clean from markings. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 400grams, ISBN: 9780230604063.
