Add this copy of The Satisfied Customer: Winners and Losers in the to cart. $1.96, very good condition, Sold by Midtown Scholar Bookstore rated 5.0 out of 5 stars, ships from Harrisburg, PA, UNITED STATES, published 2007 by St. Martin's Press.
Add this copy of The Satisfied Customer: Winners and Losers in the to cart. $1.98, good condition, Sold by Midtown Scholar Bookstore rated 5.0 out of 5 stars, ships from Harrisburg, PA, UNITED STATES, published 2007 by St. Martin's Press.
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Seller's Description:
Good-Bumped and creased book with tears to the extremities, but not affecting the text block, may have remainder mark or previous owner's name-GOOD Standard-sized.
Add this copy of The Satisfied Customer: Winners and Losers in the to cart. $5.00, very good condition, Sold by JDH Lawton OK rated 5.0 out of 5 stars, ships from LAWTON, OK, UNITED STATES, published 2007 by Palgrave MacMillan.
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Seller's Description:
Very good in very good dust jacket. Ex-library. Glued binding. Paper over boards. With dust jacket. 247 p. Contains: Tables, black & white, Figures. Audience: General/trade. LCCN 2007024932 Type of material Book Personal name Fornell, Claes. Main title The satisfied customer: winners and losers in the battle for buyer preference / Claes Fornell. Edition 1st ed. Published/Created New York: Palgrave Macmillan, 2007. Description viii, 247 p. : ill.; 25 cm. ISBN 1403981973 9781403981974 0230604064 9780230604063 LC classification HF5415.335. F67 2007 Contents List of figures and tables--1. Introduction--2. The big picture--3. The science of customer satisfaction--4. When customer satisfaction matters and when it doesn't--5. Customer satisfaction and stock returns: the power of the obvious--6. Things aren't always what they seem: inadvertently damaging customer assets--7. Customer asset management: offense versus defense--8. Putting the numbers to work--Notes--Index. LC Subjects Consumer satisfaction. Consumers' preferences. Customer relations. Notes Includes bibliographical references (p. [231]-237) and index. Dewey class no. 658.8/343 Other system no. (OCoLC)ocn145396504
Add this copy of The Satisfied Customer: Winners and Losers in the to cart. $11.77, new condition, Sold by Gulf Coast Books rated 5.0 out of 5 stars, ships from Memphis, TN, UNITED STATES, published 2007 by St. Martin's Press.
Add this copy of The Satisfied Customer: Winners and Losers in the to cart. $13.90, good condition, Sold by Wyemart Limited rated 5.0 out of 5 stars, ships from HEREFORD, HEREFORDSHIRE, UNITED KINGDOM, published 2008 by Palgrave Macmillan.
Add this copy of The Satisfied Customer: Winners and Losers in the to cart. $19.27, poor condition, Sold by Anybook rated 5.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 2007 by Palgrave Macmillan.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has hardback covers. In poor condition, suitable as a reading copy. Dust Jacket in fair condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 550grams, ISBN: 9781403981974.
Add this copy of The Satisfied Customer: Winners and Losers in the to cart. $29.40, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2007 by St. Martin's Press.
Add this copy of The Satisfied Customer: Winners and Losers in the to cart. $64.60, new condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2007 by St. Martin's Press.
Add this copy of The Satisfied Customer: Winners and Losers in the to cart. $76.80, new condition, Sold by GridFreed rated 4.0 out of 5 stars, ships from North Las Vegas, NV, UNITED STATES, published 2007 by St. Martin's Press.
