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The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback The Lean Product Playbook:...

Dan Olsen
Buy from $7.03
eBook from $22.00

Surplus-Enjoyment: A Guide for the Non-Perplexed Surplus-Enjoyment: A Guide...

Slavoj Zizek
Buy from $12.26
eBook from $10.50

The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers The Expansion Sale: Four Must...

Erik Peterson, Tim Riesterer
Buy from $5.00
eBook from $32.00

The Must-Have Customer: 7 Steps to Winning the Customer You Haven't Got The Must-Have Customer: 7...

Robert Gordman, Armin Brott
Buy from $2.89

The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth for Your Company The Customer Success...

Ashvin Vaidyanathan, Ruben Rabago
Buy from $9.10
eBook from $19.00

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Exceptional Service,...

Leonardo Inghilleri, Micah Solomon
Buy from $0.99
eBook from $21.95

Satisfaction: How Every Great Company Listens to the Voice of the Customer Satisfaction: How Every Great...

Chris Denove, James Power
Buy from $0.99

Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams Mapping Experiences: A...

James Kalbach
Buy from $17.10
eBook from $47.99

Keeping Customers for Life Keeping Customers for Life

Joan Koob Cannie, Donald Caplin
Buy from $1.97

The Experience: The 5 Principles of Disney Service and Relationship Excellence The Experience: The 5...

Bruce Loeffler, Brian Church
Buy from $2.02
eBook from $17.00

Excellence Every Day: Make the Daily Choice--Inspire Your Employees and Amaze Your Customers Excellence Every Day: Make...

Lior Arussy
Buy from $5.89
eBook from $4.99

The Frictionless Organization: Deliver Great Customer Experiences with Less Effort The Frictionless Organization...

Bill Price, David Jaffe
Buy from $10.33
eBook from $23.57

Double Your Business: How to Break Through the Barriers to Higher Growth, Turnover and Profit Double Your Business: How to...

Lee Duncan
Buy from $7.57

The Ten Principles Behind Great Customer Experiences The Ten Principles Behind...

Matt Watkinson
Buy from $5.19
eBook from $20.99

Jobs to Be Done: A Roadmap for Customer-Centered Innovation Jobs to Be Done: A Roadmap...

Stephen Wunker, Jessica Wattman
Buy from $2.62
eBook from $19.99

The Jobs to Be Done Playbook: Align Your Markets, Organization, and Strategy Around Customer Needs The Jobs to Be Done Playbook:...

Jim Kalbach, Michael Schrage (Foreword by)
Buy from $17.64
eBook from $33.99

The Loyalty Effect The Loyalty Effect

Frederick F Reichheld, Thomas Teal
Buy from $1.25

Success Is Assured: Satisfy Your Customers on Time and on Budget by Optimizing Decisions Collaboratively Using Reusable Visual Models Success Is Assured: Satisfy...

Penny W Cloft, Michael N Kennedy
Buy from $39.10
eBook from $30.23

Fashion Buying and Merchandising: The Fashion Buyer in a Digital Society Fashion Buying and...

Rosy Boardman, Rachel Parker-Strak
Buy from $46.92
eBook from $28.60

Building Great Customer Experiences Building Great Customer...

Colin Shaw, John Ivens
Buy from $1.99
eBook from $16.50

Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies Measuring Customer Experience...

Philipp Klaus
Buy from $15.05
eBook from $16.50

Zingerman's Guide to Giving Great Service Zingerman's Guide to Giving...

Ari Weinzweig
Buy from $1.50

Customer Service: Career Success Through Customer Loyalty Customer Service: Career...

Paul R Timm, PH.D.
Buy from $2.11
eBook from $43.96

If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently If Disney Ran Your Hospital:...

Fred Lee
Buy from $1.08

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