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Satisfaction: How Every Great Company Listens to the Voice of the Customer

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Satisfaction: How Every Great Company Listens to the Voice of the Customer - Denove, Chris, and Power, James
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For nearly four decades, J.D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Now, the company has created the definitive book on how to boost profits by increasing customer satisfaction.

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Satisfaction: How Every Great Company Listens to the Voice of the Customer 2007, Penguin Publishing Group

ISBN-13: 9781591841647

Trade paperback

Satisfaction: How Every Great Company Listens to the Voice of the Customer 2006, Portfolio, New York, NY

ISBN-13: 9781591841098

Hardcover