Uplifting Service: The Proven...
Ron Kaufman
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Exceptional Service,...
Leonardo Inghilleri,
Micah Solomon
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Users Not Customers: Who...
Aaron Shapiro
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The Veterinary Receptionist:...
John R Corsan,
Adrian R MacKay, Dipm, MCIM, MBA
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The Reign of the Customer:...
Claes Fornell,
Forrest V. Morgeson III
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The Ultimate Question:...
Fred Reichheld
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Unlocking the Customer Value...
Thales S Teixeira,
Greg Piechota
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Why Customers Leave (and How...
David Avrin,
Larry Winget (Foreword by)
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Be the Best at What Matters...
Joe Calloway
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The Best Service is No Service
Bill Price
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Kaleidoscope: Delivering...
Chip R Bell
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The Ten Principles Behind...
Matt Watkinson
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Instant Repeat Business
Bradley J Sugars
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The Simple Truths of Service:...
Ken Blanchard,
Barbara Glanz
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Strategic Marketing for...
Philip Kotler, Ph.D.,
Joel I Shalowitz
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The Cost of Bad Behavior: How...
Christine Pearson,
Christine Porath
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The Loyalty Effect
Frederick F Reichheld,
Thomas Teal
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The Loyalty Effect: The...
Frederick F Reichheld
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Sustainable Customer...
Bert Smit,
Frans Melissen
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The Six Principles of Service...
Theo Gilbert-Jamison
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User Experience Research:...
Marty Gage,
Spencer Murrell
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Jobs to Be Done: A Roadmap...
Stephen Wunker,
Jessica Wattman
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Thank God It's Monday: How to...
Roxanne Emmerich
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Customer Service: Career...
Paul R. Timm
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