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INSPIRED: How to Create Tech Products Customers Love INSPIRED: How to Create Tech...

Marty Cagan
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The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback The Lean Product Playbook:...

Dan Olsen
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Competing Against Luck: The Story of Innovation and Customer Choice Competing Against Luck: The...

Clayton M Christensen, Taddy Hall
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The Jobs to Be Done Playbook: Align Your Markets, Organization, and Strategy Around Customer Needs The Jobs to Be Done Playbook:...

Jim Kalbach, Michael Schrage (Foreword by)
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Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams Mapping Experiences: A...

James Kalbach
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The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth for Your Company The Customer Success...

Ashvin Vaidyanathan, Ruben Rabago
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Organizational Behavior: Improving Performance and Commitment in the Workplace. Jason A. Colquitt, Jeffery A. Lepine, Michael J. Wesson Organizational Behavior:...

Jason Colquitt
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The Experience: The 5 Principles of Disney Service and Relationship Excellence The Experience: The 5...

Bruce Loeffler, Brian Church
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Excellence Every Day: Make the Daily Choice--Inspire Your Employees and Amaze Your Customers Excellence Every Day: Make...

Lior Arussy
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Strategic Marketing for Health Care Organizations: Building a Customer-Driven Health System Strategic Marketing for...

Philip Kotler, Ph.D., Joel I Shalowitz
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The Simple Truths of Service: Inspired by Johnny the Bagger The Simple Truths of Service:...

Ken Blanchard, Barbara Glanz
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Build for Change: Revolutionizing Customer Engagement Through Continuous Digital Innovation Build for Change:...

Alan Trefler
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The Customer Signs Your Paycheck The Customer Signs Your...

Frank Cooper
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Fashion Buying and Merchandising: The Fashion Buyer in a Digital Society Fashion Buying and...

Rosy Boardman, Rachel Parker-Strak
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The Veterinary Receptionist: Essential Skills for Client Care The Veterinary Receptionist:...

John R Corsan, Adrian R MacKay, Dipm, MCIM, MBA
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Your Customer Rules!: Delivering the Me2b Experiences That Today's Customers Demand Your Customer Rules!:...

Bill Price, David Jaffe
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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Exceptional Service,...

Leonardo Inghilleri, Micah Solomon
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Winning the Customer: Turn Consumers Into Fans and Get Them to Spend More Winning the Customer: Turn...

Lou Imbriano
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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Secret Service: Hidden...

John R Dijulius
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Wild Thinking: 25 Unconventional Ideas to Grow Your Brand and Your Business Wild Thinking: 25...

Nick Liddell, Richard Buchanan
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Entrepreneurial Marketing: A Blueprint for Customer Engagement Entrepreneurial Marketing: A...

Beth L Goldstein
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Jobs to Be Done: A Roadmap for Customer-Centered Innovation Jobs to Be Done: A Roadmap...

Stephen Wunker, Jessica Wattman
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The Solution-Centric Organization The Solution-Centric...

Keith M Eades, Robert Kear
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Why Customers Leave (and How to Win Them Back): (24 Reasons People Are Leaving You for Competitors, and How to Win Them Back*) Why Customers Leave (and How...

David Avrin, Larry Winget (Foreword by)
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