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The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Average to Extraordinary The Six Principles of Service...

Theo Gilbert-Jamison
Buy from $2.04

Total Access: Giving Customers What They Want in an Anytime, Anywhere World Total Access: Giving...

Regis McKenna
Buy from $2.97

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Secret Service: Hidden...

John R Dijulius
Buy from $0.99
eBook from $11.49

The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value The Loyalty Effect: The...

Frederick F Reichheld
Buy from $1.75

Send This Jerk the Bedbug Letter: How Companies, Politicians, and the Mass Media Deal with Complaints and How to Be a More Effective Complainer Send This Jerk the Bedbug...

John Bear, Ph.D.
Buy from $3.31

1,001 Ways to Keep Customers Coming Back: Wow Ideas That Make Customers Happy and Will Increase Your Bottom Line 1,001 Ways to Keep Customers...

Donna Greiner, Theodore B Kinni
Buy from $2.98

Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone Be Amazing or Go Home: Seven...

Shep Hyken
Buy from $1.57

The Customer-Driven Culture: A Microsoft Story: Six Proven Strategies to Hack Your Culture and Develop a Learning-Focused Organization The Customer-Driven Culture:...

Travis Lowdermilk, Monty Hammontree
Buy from $2.00
eBook from $42.99

Building Brand Experiences: A Practical Guide to Retaining Brand Relevance Building Brand Experiences: A...

Dr. Darren Coleman
Buy from $19.37
eBook from $34.99

Managing Expectations Managing Expectations

Naomi Karten, Gerald M Weinberg
Buy from $2.97
eBook from $19.99

Services Marketing Essentials You Always Wanted to Know Services Marketing Essentials...

Vishal Desai, Vibrant Publishers
Buy from $34.25

Quality Facility Management Quality Facility Management

Friday, Cotts
Buy from $4.18

Retail's Seismic Shift: How to Shift Faster, Respond Better, and Win Customer Loyalty Retail's Seismic Shift: How...

Michael Dart, Robin Lewis
Buy from $2.38

Winning with Customers Winning with Customers

D Keith Pigues, Jerry D Alderman
Buy from $5.42

Satisfaction: A Behavioral Perspective on the Consumer Satisfaction: A Behavioral...

Richard L Oliver, Ph.D.
Buy from $62.94

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary Delight Your Customers: 7...

Steve Curtin
Buy from $0.99
eBook from $6.99

Nincompoopery: Why Your Customers Hate You--and How to Fix It Nincompoopery: Why Your...

John R Brandt
Buy from $1.98
eBook from $7.49

Managing Customer Value: Creating Quality and Service That Customers Can See Managing Customer Value:...

Bradley T Gale
Buy from $2.33

The Solution-Centric Organization The Solution-Centric...

Keith M Eades, Robert Kear
Buy from $2.09
eBook from $36.10

The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service The Celebrity Experience:...

Donna Cutting
Buy from $3.43

You Will Be Satisfied You Will Be Satisfied

Bob Tasca
Buy from $2.33

Seven Lost Secrets of Success: Million Dollar Ideas of Bruce Barton, America's Forgotten Genius Seven Lost Secrets of Success...

Dr. Joe Vitale
Buy from $6.19

Uncopyable: How to Create an Unfair Advantage Over Your Competition (New Edition, Updated & Revised) Uncopyable: How to Create an...

Steve Miller
Buy from $3.19

Organizational Behavior: Improving Performance and Commitment in the Workplace Organizational Behavior:...

Jeffery a Colquitt, Michael J Lepine
Buy from $60.34

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