Winning with Customers
D Keith Pigues,
Jerry D Alderman
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Be the Best at What Matters...
Joe Calloway
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The Customer Education...
Daniel Quick,
Barry Kelly
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The Cost of Bad Behavior: How...
Christine Pearson,
Christine Porath
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The Solution-Centric...
Keith M Eades,
Robert Kear
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Organizational Behavior:...
Jason Lepine Colquitt,
Jeffrey Lepine
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Competing for Customers: Why...
Jeb Dasteel,
Amir Hartman
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The Frictionless Organization...
Bill Price,
David Jaffe
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Satisfaction: How Every Great...
Chris Denove,
James D Power, IV
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Emotion Marketing: The...
Scott Robinette,
Claire Brand
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Brands on a Mission: How to...
Myriam Sidibe
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The Loyalty Effect
Frederick F Reichheld,
Thomas Teal
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The Transformational Consumer...
Tara-Nicholle Nelson
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Organizational Behavior:...
Jason Colquitt,
Jeffery Lepine
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Why Customers Leave (and How...
David Avrin,
Larry Winget (Foreword by)
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Now... Build a Great Business...
Mark Thompson, DVM,
Brian Tracy
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The Best Service Is No...
Bill Price,
David Jaffe
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Simple Truths of Service
Ken Blanchard
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Ask & Deliver: Discover the...
Mary Ann O'Brien
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I'll Be Back: How to Get...
Shep Hyken
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Make Them Smile: Why Customer...
Dr. Sulman Ahmed
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Be the Elephant: Build a...
Steve Kaplan
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Crafting the Customer...
Kelly McDonald
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Measuring Customer...
Bob E Hayes
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