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Jeb Blount
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Phil M Jones
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Robert Shook
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Tim Ursiny, PhD,
Gary DeMoss
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Chris Smith
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Cindy Krum
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Stewart Rogers
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Jon Mowat
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Daniel Rowles
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The Call Center Handbook
Keith Dawson
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Keith Dawson
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Lisa Spiller
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Madeline Bodin
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Tim Hayden,
Tom Webster
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Kim Dushinski
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