The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment and software to managing agents, monitoring productivity, and enhancing customer relationships. Read More

Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment and software to managing agents, monitoring productivity, and enhancing customer relationships. Read Less

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• • eBook Details (this title has multiple eBook editions)

  	This is a digital edition of this title. Rent eBook (2 Options) 180 Day Rental: $34.65 (Expires May 28, 2025) 365 Day Rental: $40.95 (Expires Nov 29, 2025) Buy eBook Lifetime Access: $62.99 Title: The Call Center Handbook by Keith Dawson Publisher: Taylor & Francis Print ISBN: 9781578203055, 1578203058 eText ISBN: 9781040160671 Edition: 2003 4th edition Format: EPUB eBook	$34.65 Rent eBook This is a digital eBook Nothing will be shipped to you Works with web browsers and the VitalSource app on all Windows, Mac, Chromebook, Kindle Fire, iOS, and Android devices Most eBooks are returnable within 14 days of purchase Questions? See our eBook FAQ

• • eBook Details

  	This is a digital edition of this title. Rent eBook (2 Options) 180 Day Rental: $34.63 (Expires May 28, 2025) 365 Day Rental: $40.92 (Expires Nov 29, 2025) Buy eBook Lifetime Access: $62.95 Title: The Call Center Handbook by Keith Dawson Publisher: Taylor & Francis Print ISBN: 9781578203055, 1578203058 eText ISBN: 9781482295658 Edition: 2003 4th edition Format: PDF eBook	$34.63 Rent eBook This is a digital eBook Nothing will be shipped to you Works with web browsers and the VitalSource app on all Windows, Mac, Chromebook, Kindle Fire, iOS, and Android devices Most eBooks are returnable within 14 days of purchase Questions? See our eBook FAQ