A complete and authoritative guide, this book covers everything from buying the right equipment and software to managing agents and enhancing customer relationships. The author explains effective use of interactive voice response, email, and Web interaction.
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A complete and authoritative guide, this book covers everything from buying the right equipment and software to managing agents and enhancing customer relationships. The author explains effective use of interactive voice response, email, and Web interaction.
Read Less
Add this copy of The Call Center Handbook1: the Complete Guide to to cart. $7.00, very good condition, Sold by ThriftBooks-Reno rated 4.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2001 by CRC Press.
Add this copy of The Call Center Handbook 4 Ed: the Complete Guide to to cart. $8.27, good condition, Sold by HPB-Red rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2001 by CRC Press.
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Seller's Description:
Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!
Add this copy of The Call Center Handbook 4 Ed: the Complete Guide to to cart. $9.00, very good condition, Sold by HPB-Diamond rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2001 by CRC Press.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
