Building on five years of exhaustive research in 14 service industries, the authors demonstrate how one or two companies in each industry constantly set new standards for quality that force competitors to either adapt or fail.
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Building on five years of exhaustive research in 14 service industries, the authors demonstrate how one or two companies in each industry constantly set new standards for quality that force competitors to either adapt or fail.
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Add this copy of Service Breakthroughs to cart. $3.18, good condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1990 by Free Press.
Add this copy of Service Breakthroughs: Changing the Rules of the Game to cart. $4.51, like new condition, Sold by Wonder Book - Member ABAA/ILAB rated 5.0 out of 5 stars, ships from Frederick, MD, UNITED STATES, published 1990 by Free Press.
Add this copy of Service Breakthroughs: Changing the Rules of the Game to cart. $4.79, good condition, Sold by InventoryMasters rated 5.0 out of 5 stars, ships from Nokomis, IL, UNITED STATES, published 1990 by Free Press.
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Seller's Description:
Very Good. Size: 9x6x1; Item may have moderate to heavy cosmetic defects. Shrink wrap or dust cover may be missing. Spine may show signs of wear. Pages may contain notes or highlighting. May include former owner name or ownership labels. Shrink wrap or dust covers may be missing. Decent reading copy.
Add this copy of Service Breakthroughs to cart. $6.97, good condition, Sold by ThriftBooks-Reno rated 5.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2007 by Free Press.
Add this copy of Service Breakthroughs: Changing the Rules of the Game to cart. $8.74, very good condition, Sold by HPB-Ruby rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1990 by Free Press.
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Add this copy of Service Breakthroughs: Changing the Rules of the Game to cart. $10.00, very good condition, Sold by Your Online Bookstore rated 4.0 out of 5 stars, ships from Houston, TX, UNITED STATES, published 1990 by Free Press.
Add this copy of Service Breakthroughs, Changing the Rules of the Game to cart. $18.00, like new condition, Sold by Between the Covers-Rare Books rated 5.0 out of 5 stars, ships from Gloucester City, NJ, UNITED STATES, published 1990 by Free Press.
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Fine in Fine jacket. First edition. Fine in fine dustwrapper. A very nice copy, like new. Please Note: This book has been transferred to Between the Covers from another database and might not be described to our usual standards. Please inquire for more detailed condition information.
Add this copy of Service Breakthroughs to cart. $22.99, good condition, Sold by Robin Books rated 1.0 out of 5 stars, ships from Kingston, ON, CANADA, published 1990 by Free Press.
Add this copy of Service Breakthroughs to cart. $24.30, like new condition, Sold by GreatBookPrices rated 4.0 out of 5 stars, ships from Columbia, MD, UNITED STATES, published 2007 by Free Press.
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Fine. Trade paperback (US). Glued binding. 306 p. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
