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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms - Heskett, James L, and Sasser, W Earl, and Schlesinger, Leonard a
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How can companies design a strategy to compete with the fast-growing, complex service sector?

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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms 2015, Berrett-Koehler Publishers, Oakland

ISBN-13: 9781626565845

Hardcover

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt) 2015, ReadHowYouWant

ISBN-13: 9781459697027

Trade paperback

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms 2015, Berrett-Koehler on Dreamscape Audio

ISBN-13: 9781681419664

MP3 format

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms 2015, Dreamscape Media

ISBN-13: 9781681419657

Audiobook CD