This text looks at how call centre agents can match the improvements in technology. It looks at how talk covering technical information and training, software and hardware, and new systems overshadows the people who make and take the calls.
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This text looks at how call centre agents can match the improvements in technology. It looks at how talk covering technical information and training, software and hardware, and new systems overshadows the people who make and take the calls.
Read Less
Add this copy of Wake Up Your Call Center: How to Be a Better Call to cart. $22.30, good condition, Sold by Alibris rated 5.0 out of 5 stars, ships from NV, USA, published 1999 by Purdue University Press.
