In the introduction to her book, Rosanne D'Ausilio asserts: "We have lots of talk covering technical information and training, software, hardware, new systems -- a whole new language, in fact. But what about the people? They are too often dropped out of the picture as people, and I want to call this to your attention because we, the people, make the difference!"
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In the introduction to her book, Rosanne D'Ausilio asserts: "We have lots of talk covering technical information and training, software, hardware, new systems -- a whole new language, in fact. But what about the people? They are too often dropped out of the picture as people, and I want to call this to your attention because we, the people, make the difference!"
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Add this copy of Wake Up Your Call Center: How to Be a Better Call to cart. $10.70, good condition, Sold by Alibris rated 5.0 out of 5 stars, ships from NV, USA, published 1999 by Purdue University Press.
Add this copy of Wake Up Your Call Center: How to Be a Better Call to cart. $22.30, good condition, Sold by Alibris rated 5.0 out of 5 stars, ships from NV, USA, published 1999 by Purdue University Press.
