An inside look at how companies can become "the Nordstrom" of their industriesThis book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how the Nordstrom customer service culture can work in any company or industry-computer repair centers, bicycle shops, medical clinics, credit unions, and more. The book features case studies from many companies that have successfully adopted and adapted the lessons from The Nordstrom Way, the ...
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An inside look at how companies can become "the Nordstrom" of their industriesThis book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how the Nordstrom customer service culture can work in any company or industry-computer repair centers, bicycle shops, medical clinics, credit unions, and more. The book features case studies from many companies that have successfully adopted and adapted the lessons from The Nordstrom Way, the author's successful book about the founding of Nordstrom and the beliefs the Nordstrom family imparts to its employees. * Helps other companies apply Nordstrom's principles to their own customer service practices * Provides lessons on how to find and focus on customer needs, follow-up, and ensure customer satisfaction Robert Spector (Seattle, WA) is a professional writer and speaker. He is the coauthor of The Nordstrom Way (Wiley).
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Add this copy of Lessons From the Nordstrom Way: How Companies Are to cart. $2.88, good condition, Sold by ThriftBooks-Reno rated 4.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2000 by Wiley.
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Very Good. Very Good condition. Acceptable dust jacket. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner's name, short gifter's inscription or light stamp.
Add this copy of Lessons From the Nordstrom Way: How Companies Are to cart. $5.27, like new condition, Sold by Wonder Book - Member ABAA/ILAB rated 5.0 out of 5 stars, ships from Frederick, MD, UNITED STATES, published 2000 by Wiley.
Add this copy of Lessons From the Nordstrom Way: How Companies Are to cart. $28.50, very good condition, Sold by Cambridge Rare Books rated 4.0 out of 5 stars, ships from Cambridge, Gloucestershire, UNITED KINGDOM, published 2000 by Wiley.
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Add this copy of Lessons From the Nordstrom Way: How Companies Are to cart. $78.64, new condition, Sold by GridFreed rated 4.0 out of 5 stars, ships from North Las Vegas, NV, UNITED STATES, published 2000 by Wiley.
Add this copy of Lessons From the Nordstrom Way: How Companies Are to cart. $79.21, new condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2000 by Wiley.
