First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. Designed for customer service managers and trainers, as well as business owners, it's an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world's best customer service company, they also show you how to implement them in your own organization. ...
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First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. Designed for customer service managers and trainers, as well as business owners, it's an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world's best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.
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Add this copy of The Nordstrom Way to Customer Service Excellence: a to cart. $2.61, good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Brownstown, MI, UNITED STATES, published 2005 by John Wiley & Sons.
Add this copy of The Nordstrom Way to Customer Service Excellence: a to cart. $2.61, good condition, Sold by ThriftBooks-Dallas rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2005 by John Wiley & Sons.
Add this copy of The Nordstrom Way to Customer Service Excellence: a to cart. $2.61, good condition, Sold by ThriftBooks-Baltimore rated 4.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 2005 by John Wiley & Sons.
Add this copy of The Nordstrom Way to Customer Se to cart. $2.63, good condition, Sold by OnlineGoodwill rated 5.0 out of 5 stars, ships from Nashville, TN, UNITED STATES, published 2005 by John Wiley & Sons.
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Seller's Description:
Good. A copy that has been read, but remains in clean condition. All pages are solid. the cover is intact, but may show scuffs or light creases, as well as a possible rolled corner. The spine may show signs of wear. Pages may include limited notes and highlighting, The former owner may have written their name inside the front or back cover.
Add this copy of The Nordstrom Way to Customer Service Excellence: a to cart. $2.63, fair condition, Sold by Seattle Goodwill rated 4.0 out of 5 stars, ships from Seattle, WA, UNITED STATES, published 2005 by John Wiley & Sons.
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Seller's Description:
Fair. Pages include notes, underlining, or highlighting. May have some shelf-wear due to normal use. Your purchase funds free job training and education in the greater Seattle area. Thank you for supporting Goodwill's nonprofit mission!
Add this copy of The Nordstrom Way to Customer Service Excellence: a to cart. $2.72, good condition, Sold by Your Online Bookstore rated 5.0 out of 5 stars, ships from Houston, TX, UNITED STATES, published 2005 by Wiley.
Add this copy of The Nordstrom Way to Customer Service Excellence: a to cart. $2.99, good condition, Sold by newlegacybooks rated 5.0 out of 5 stars, ships from Annandale, NJ, UNITED STATES, published 2005 by John Wiley & Sons.
Add this copy of The Nordstrom Way to Customer Service Excellence: a to cart. $3.90, good condition, Sold by Solr Books rated 5.0 out of 5 stars, ships from Skokie, IL, UNITED STATES, published 2005 by John Wiley & Sons.
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Seller's Description:
Good. The pages show normal wear and tear. Pages are clean! Minor shelf wear Some corner dings. There is staining on the text block edges The book is slightly cocked Fast Shipping-Each order powers our free bookstore in Chicago and sending books to Africa!
Add this copy of The Nordstrom Way to Customer Service Excellence: a to cart. $15.57, very good condition, Sold by Halcyon Books rated 4.0 out of 5 stars, ships from LONDON, LONDON, UNITED KINGDOM, published 2005 by John Wiley & Sons.
Add this copy of The Nordstrom Way to Customer Service Excellence: a to cart. $18.27, new condition, Sold by Gulf Coast Books rated 4.0 out of 5 stars, ships from Memphis, TN, UNITED STATES, published 2005 by Wiley.
