What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
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What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
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Add this copy of What's the Secret? : to Providing a World-Class to cart. $0.99, fair condition, Sold by ZBK Books rated 4.0 out of 5 stars, ships from Woodland Park, NJ, UNITED STATES, published 2008 by Wiley.
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Seller's Description:
Fair. May contain writing notes highlighting bends or folds. Text is readable book is clean and pages and cover mostly intact. May show normal wear and tear. Item may be missing CD. May include library marks. Fast Shipping.
Add this copy of What's the Secret? : to Providing a World-Class to cart. $1.99, like new condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Brownstown, MI, UNITED STATES, published 2008 by Wiley.
Add this copy of What's the Secret? : to Providing a World-Class to cart. $1.99, like new condition, Sold by ThriftBooks-Reno rated 5.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2008 by Wiley.
Add this copy of What's the Secret? : to Providing a World-Class to cart. $1.99, very good condition, Sold by ThriftBooks-Reno rated 5.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2008 by Wiley.
Add this copy of What's the Secret? : to Providing a World-Class to cart. $1.99, like new condition, Sold by ThriftBooks-Baltimore rated 4.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 2008 by Wiley.
Add this copy of What's the Secret? : to Providing a World-Class to cart. $1.99, good condition, Sold by ThriftBooks-Baltimore rated 4.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 2008 by Wiley.
Add this copy of What's the Secret? : to Providing a World-Class to cart. $2.30, good condition, Sold by Blue Vase Books rated 5.0 out of 5 stars, ships from Interlochen, MI, UNITED STATES, published 2008 by Wiley.
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Seller's Description:
The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
Add this copy of What's the Secret? : to Providing a World-Class to cart. $2.99, very good condition, Sold by Redux Books rated 5.0 out of 5 stars, ships from Wyoming, MI, UNITED STATES, published 2008 by Wiley.
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Seller's Description:
Very Good. Size: 6x1x9; APPEARS UNREAD. ALMOST LIKE NEW. Hardcover with dust jacket. Previous owner's book stamp on front endpaper, OTHERWISE UNBLEMISHED. Pages are clean and unmarked. Dust jacket shows light edge wear. Binding is tight, hinges strong.; 100% Satisfaction Guaranteed! Ships same or next business day!
Add this copy of What's the Secret? : to Providing a World-Class to cart. $3.90, very good condition, Sold by Solr Books rated 5.0 out of 5 stars, ships from Skokie, IL, UNITED STATES, published 2008 by Wiley.
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Very good. There is a signature or handwriting on the inside front cover. Pages are clean! Very slight shelf wear to the dust jacket Fast Shipping-Each order powers our free bookstore in Chicago and sending books to Africa!
Add this copy of What's the Secret? : to Providing a World-Class to cart. $4.37, very good condition, Sold by Wonder Book - Member ABAA/ILAB rated 5.0 out of 5 stars, ships from Frederick, MD, UNITED STATES, published 2008 by Wiley.
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Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
