Earl Naumann

Earl Naumann is an author and business consultant. Through his research and consulting firm, Naumann performed primary research on the little-studied phenomenon of love at first sight. His business books, Creating Customer Value and Customer Satisfaction Measurement and Management, are among the leading professional books in their respective fields. Naumann holds a Ph.D. in marketing from Arizona State University. He resides in Boise, Idaho.

Earl Naumann is an author and business consultant. Through his research and consulting firm, Naumann performed primary research on the little-studied phenomenon of love at first sight. His business books, Creating Customer Value and Customer Satisfaction Measurement and Management, are among the leading professional books in their respective fields. Naumann holds a Ph.D. in marketing from Arizona State University. He resides in Boise, Idaho. See less