For undergraduate courses in Customer Service, Customer Relations, and Human Relations. Continuing the tradition as a best-seller, this book ties together the best information from trade books and textbooks, and then adds a clear and usable process for developing the kinds of skills, attitudes, and thinking patterns needed to win customer loyalty in any occupation. Students will be exposed to methods of improving customer loyalty through written messages, telephone techniques, and building websites. The third edition ...
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For undergraduate courses in Customer Service, Customer Relations, and Human Relations. Continuing the tradition as a best-seller, this book ties together the best information from trade books and textbooks, and then adds a clear and usable process for developing the kinds of skills, attitudes, and thinking patterns needed to win customer loyalty in any occupation. Students will be exposed to methods of improving customer loyalty through written messages, telephone techniques, and building websites. The third edition includes all forms of current technology to make this the most up-to-date text on the market. Also available from Paul Timm: Technology and Customer Service (ISBN: 0-13-098990-8) (copyright 2005)
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Add this copy of Customer Service: Career Success Through Customer to cart. $5.97, good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 2004 by Prentice Hall.
Add this copy of Customer Service: Career Success Through Customer to cart. $5.97, fair condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 2004 by Prentice Hall.
Add this copy of Customer Service: Career Success Through Customer to cart. $5.97, fair condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2004 by Prentice Hall.
Add this copy of Customer Service: Career Success Through Customer to cart. $34.39, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2004 by Prentice Hall.
Add this copy of Customer Service: Career Success Through Customer to cart. $76.61, new condition, Sold by GridFreed rated 5.0 out of 5 stars, ships from North Las Vegas, NV, UNITED STATES, published 2004 by Prentice Hall.
