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50 Powerful Ideas You Can Use to Keep Your Customers

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50 Powerful Ideas You Can Use to Keep Your Customers - Timm, Paul R, PH.D.
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Suggestions cover first impressions, anticipating customer needs, complaint handling, sales techniques, user groups, and service evaluation.

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50 Powerful Ideas You Can Use to Keep Your Customers 1995, Career Press

ISBN-13: 9781564141552

2nd Revised edition

Trade paperback