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Used eBook Business Economics Customer Service Books

Building a Storybrand: Clarify Your Message So Customers Will Listen Building a Storybrand:...

Donald Miller
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New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development New Sales. Simplified.: The...

Mike Weinberg
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The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail The Innovator's Dilemma: When...

Clayton M Christensen
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Escaping the Build Trap: How Effective Product Management Creates Real Value Escaping the Build Trap: How...

Melissa Perri
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Value Proposition Design: How to Create Products and Services Customers Want Value Proposition Design: How...

Alexander Osterwalder, Yves Pigneur
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The Disease to Please: Curing the People-Pleasing Syndrome The Disease to Please: Curing...

Harriet B Braiker
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eBook from $16.95

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise Excellence Wins: A No...

Horst Schulze
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Know What You're FOR: A Growth Strategy for Work, An Even Better Strategy for Life Know What You're FOR: A...

Jeff Henderson
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The Experience Economy, with a New Preface by the Authors: Competing for Customer Time, Attention, and Money The Experience Economy, with...

B Joseph Pine II, James H Gilmore
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eBook from $31.99

The 8 Laws of Customer-Focused Leadership: New Rules for Building a Business Around Today's Customer The 8 Laws of Customer...

Blake Morgan
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The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth for Your Company The Customer Success...

Ashvin Vaidyanathan, Ruben Rabago
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eBook from $19.00

Step Up and Lead Step Up and Lead

Frank Viscuso
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eBook from $60.35

The 10-Second Customer Journey: The Cxo's Playbook for Growing and Retaining Customers in a Digital World The 10-Second Customer...

Todd Unger
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company The New Gold Standard: 5...

Joseph A Michelli
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Powerful Phrases for Effective Customer Service: Over 700 Ready-To-Use Phrases and Scripts That Really Get Results Powerful Phrases for...

Renee Evenson
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Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue Customer Success: How...

Nick Mehta, Dan Steinman
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Designing Experiences Designing Experiences

J. Robert Rossman, Mathew D. Duerden
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Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams Mapping Experiences: A...

James Kalbach
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eBook from $47.99

The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers The Art of Client Service:...

Robert Solomon, Ian Schafer (Foreword by)
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No B.S. Guide to Maximum Referrals and Customer Retention: The Ultimate No Holds Barred Plan to Securing New Customers and Maximum Profits No B.S. Guide to Maximum...

Dan S Kennedy, Shaun Buck
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The Referral of a Lifetime: Never Make a Cold Call Again! The Referral of a Lifetime:...

Tim Templeton
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The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture The Nordstrom Way to Customer...

Robert Spector, Breanne O Reeves
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No Forms. No Spam. No Cold Calls.: The Next Generation of Account-Based Sales and Marketing No Forms. No Spam. No Cold...

Latan? Conant
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The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue The Membership Economy: Find...

Robbie Kellman Baxter
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eBook from $25.20

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