Skip to main content alibris logo
It Service Management: A Guide for Itil Foundation Exam Candidates - Brewster, Ernest, and Griffiths, Richard, and Lawes, Aidan
Filter Results
Shipping
Item Condition
Seller Rating
Other Options
Change Currency

ITIL� is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL�. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL� licensed product.

loading
It Service Management: A Guide for Itil Foundation Exam Candidates 2012, BCS, the Chartered Institute for It, Swindon

ISBN-13: 9781906124939

2nd Revised edition

Trade paperback