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It Service Management: A Guide for Itil Foundation Exam Candidates

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It Service Management: A Guide for Itil Foundation Exam Candidates - Brewster, Ernest, and Griffiths, Richard, and Lawes, Aidan
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ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL(R) licensed product.

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It Service Management: A Guide for Itil Foundation Exam Candidates 2012, BCS, the Chartered Institute for It, Swindon

ISBN-13: 9781906124939

2nd Revised edition

Trade paperback