For managers who have the basics of service management in place, this nuts-and-bolts guide helps tackle service weaknesses that cut across all work teams. It provides the tools needed to engage all staff in accomplishing significant results by adopting and focusing on one service improvement goal at a time. A detailed model helps you plan for and implement service improvement to increase patient and staff satisfaction. The model is applied in the form of step-by-step, do-it-yourself tool kits that offer detailed guidance ...
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For managers who have the basics of service management in place, this nuts-and-bolts guide helps tackle service weaknesses that cut across all work teams. It provides the tools needed to engage all staff in accomplishing significant results by adopting and focusing on one service improvement goal at a time. A detailed model helps you plan for and implement service improvement to increase patient and staff satisfaction. The model is applied in the form of step-by-step, do-it-yourself tool kits that offer detailed guidance and concrete resources needed to achieve three specific objectives: Improving first impressions (meeting and greeting) Providing excellent explanations to customers Improving service recovery (effective complaint handling)
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Add this copy of Service Savvy Health Care: One Goal at a Time to cart. $13.61, very good condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1998 by Jossey-Bass.
Add this copy of Service Savvy Health Care: One Goal at a Time (J-B Aha to cart. $13.62, good condition, Sold by HPB-Emerald rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1998 by Jossey-Bass.
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Add this copy of Service Savvy Health Care: One Goal at a Time (J-B Aha to cart. $45.44, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1998 by Jossey-Bass.
