Quick help for solving daily workforce problems that demoralize staff, and lead to less-than-perfect patient satisfaction outcomes. This book helps readers lead and inspire, and can elevate the opinions patients and their families have of the health care institution. The book contains exercises, checklists, meeting plans, question guides, scripts, and coaching techniques, plus an appendix of additional resources that can quickly reverse the common conflicts, miscommunications, and bad performances that stifle happiness and ...
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Quick help for solving daily workforce problems that demoralize staff, and lead to less-than-perfect patient satisfaction outcomes. This book helps readers lead and inspire, and can elevate the opinions patients and their families have of the health care institution. The book contains exercises, checklists, meeting plans, question guides, scripts, and coaching techniques, plus an appendix of additional resources that can quickly reverse the common conflicts, miscommunications, and bad performances that stifle happiness and achievement at work. It is an easy, quick read designed to accommodate tight work schedules and just-in-time management schedules.
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Add this copy of Wendy Leebov's Essentials for Great Patient Experiences to cart. $6.05, good condition, Sold by Seattle Goodwill rated 5.0 out of 5 stars, ships from Seattle, WA, UNITED STATES, published 2008 by AHA Press.
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Seller's Description:
May have some shelf-wear due to normal use. Your purchase funds free job training and education in the greater Seattle area. Thank you for supporting Goodwill's nonprofit mission!
Add this copy of Wendy Leebov's Essentials for Great Patient Experiences to cart. $7.85, like new condition, Sold by Wonder Book - Member ABAA/ILAB rated 5.0 out of 5 stars, ships from Frederick, MD, UNITED STATES, published 2008 by AHA Press.
Add this copy of Wendy Leebov's Essentials for Great Patient Experiences to cart. $7.87, fair condition, Sold by BooksRun rated 5.0 out of 5 stars, ships from Philadelphia, PA, UNITED STATES, published 2008 by American Hospital Association.
Add this copy of Wendy Leebov's Essentials for Great Patient Experiences to cart. $9.99, very good condition, Sold by HPB Inc. rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2008 by American Hospital Association.
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Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Add this copy of Wendy Leebov's Essentials for Great Patient Experiences to cart. $27.48, good condition, Sold by FirstClassBooks rated 4.0 out of 5 stars, ships from Little Rock, AR, UNITED STATES, published 2008 by AHA Press.
Add this copy of Wendy Leebov's Essentials for Great Patient Experiences to cart. $34.88, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2008 by American Hospital Association.
Add this copy of Wendy Leebov's Essentials for Great Patient Experiences to cart. $140.59, like new condition, Sold by AJA Bookstore rated 5.0 out of 5 stars, ships from Venice, CA, UNITED STATES, published 2008 by AHA Press.
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Fine. The pages of the text are clean, crisp, and unmarked. No creasing along the spine, and no bent page corners. Book appears new/ unread, and is in excellent condition inside and out. All items guaranteed, and a portion of each sale supports social programs in Los Angeles. Ships from CA.
