This handbook/study guide is part one of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer relationship management, and leadership and business management. Topics in People Management include: *Organizational structure *Staffing *Hiring and retention *Turnover *Training *Performance objectives *Monitoring and coaching *Motivation and culture *Career development *Legal and regulatory issues
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This handbook/study guide is part one of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer relationship management, and leadership and business management. Topics in People Management include: *Organizational structure *Staffing *Hiring and retention *Turnover *Training *Performance objectives *Monitoring and coaching *Motivation and culture *Career development *Legal and regulatory issues
Read Less
Add this copy of Call Center People Management Handbook and Study Guide to cart. $17.99, good condition, Sold by HPB-Red rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2003 by ICMI Press (International Cust.
Edition:
2003, ICMI Press (International Customer Management Institute)
Publisher:
ICMI Press (International Customer Management Institute)
Published:
2003
Language:
English
Alibris ID:
18070035838
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Seller's Description:
Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!
Add this copy of Call Center People Management Handbook and Study Guide to cart. $29.63, very good condition, Sold by Monarchy Books rated 4.0 out of 5 stars, ships from Toronto, ON, CANADA, published 2003 by ICMI Press (International Cust.
Edition:
2003, ICMI Press (International Customer Management Institute)
Publisher:
ICMI Press (International Customer Management Institute)
Published:
2003
Language:
English
Alibris ID:
13510339377
Shipping Options:
Standard Shipping: $4.99
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Seller's Description:
Very Good. Size: 10x8x1; Paperback, In Very Good Condition. Version 2.1based on your address. -We can ship from USA and Canada. Specializing in academic, collectible and historically significant, providing the utmost quality and customer service satisfaction. For any questions feel free to email us.
Add this copy of Call Center People Management Handbook and Study Guide, to cart. $33.00, very good condition, Sold by Tiber Books rated 4.0 out of 5 stars, ships from Cockeysville, MD, UNITED STATES, published 2004 by Call Center Press, Annapolis, Md.
Edition:
2003, ICMI Press (International Customer Management Institute)
Add this copy of Call Center People Management Handbook and Study Guide to cart. $62.15, fair condition, Sold by Seagull Bookshop rated 5.0 out of 5 stars, ships from Hove, EAST SUSSEX, UNITED KINGDOM, published 2003 by ICMI Press (International Cust.
Edition:
2003, ICMI Press (International Customer Management Institute)
Publisher:
ICMI Press (International Customer Management Institute)
Published:
2003
Language:
English
Alibris ID:
18120182283
Shipping Options:
Standard Shipping: $4.99
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Seller's Description:
Fair. Size: 11x8x1; Has some light general reading/shelfwear, with some occasional underlining in pencil and highlighting in luminous pen-otherwise this is a clean, tight copy. Quick dispatch from the UK.
