This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; ...
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This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; and discover what separates a good call center from a great one.
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Add this copy of Call Center Management on Fast Forward: Succeeding in to cart. $1.88, good condition, Sold by Your Online Bookstore rated 5.0 out of 5 stars, ships from Houston, TX, UNITED STATES, published 1999 by Call Center Press.
Edition:
1997, ICMI Press (International Customer Management Institute)
Add this copy of Call Center Management on Fast Forward: Succeeding in to cart. $1.88, fair condition, Sold by Your Online Bookstore rated 5.0 out of 5 stars, ships from Houston, TX, UNITED STATES, published 1999 by Call Center Press.
Edition:
1997, ICMI Press (International Customer Management Institute)
Add this copy of Call Center Management on Fast Forward: Succeeding in to cart. $1.89, good condition, Sold by Orion Tech rated 5.0 out of 5 stars, ships from Arlington, TX, UNITED STATES, published 1999 by Call Center Press.
Edition:
1997, ICMI Press (International Customer Management Institute)
Add this copy of Call Center Management on Fast Forward: Succeeding in to cart. $1.89, fair condition, Sold by Gulf Coast Books rated 4.0 out of 5 stars, ships from Memphis, TN, UNITED STATES, published 1999 by Call Center Press.
Edition:
1997, ICMI Press (International Customer Management Institute)
Add this copy of Call Center Management on Fast Forward: Succeeding in to cart. $1.99, very good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Brownstown, MI, UNITED STATES, published 1997 by ICMI Press (International Customer Management.
Edition:
1997, ICMI Press (International Customer Management Institute)
Add this copy of Call Center Management on Fast Forward: Succeeding in to cart. $1.99, very good condition, Sold by ThriftBooks-Dallas rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1997 by ICMI Press (International Customer Management.
Edition:
1997, ICMI Press (International Customer Management Institute)
Add this copy of Call Center Management on Fast Forward: Succeeding in to cart. $1.99, very good condition, Sold by ThriftBooks-Baltimore rated 4.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 1997 by ICMI Press (International Customer Management.
Edition:
1997, ICMI Press (International Customer Management Institute)
Add this copy of Call Center Management on Fast Forward: Succeeding in to cart. $2.14, good condition, Sold by Off The Shelf rated 5.0 out of 5 stars, ships from Imperial, MO, UNITED STATES, published 1997 by ICMI Press (International Customer Management Institute).
Edition:
1997, ICMI Press (International Customer Management Institute)
Publisher:
ICMI Press (International Customer Management Institute)
Published:
1997
Language:
English
Alibris ID:
17794598682
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Seller's Description:
The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
Add this copy of Call Center Management on Fast Forward: Succeeding in to cart. $2.46, good condition, Sold by Blue Vase Books rated 5.0 out of 5 stars, ships from Interlochen, MI, UNITED STATES, published 1997 by ICMI Press (International Customer Management Institute).
Edition:
1997, ICMI Press (International Customer Management Institute)
Publisher:
ICMI Press (International Customer Management Institute)
Published:
1997
Language:
English
Alibris ID:
17967550749
Shipping Options:
Standard Shipping: $4.99
Trackable Expedited: $9.99
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
Add this copy of Call Center Management on Fast Forward: Succeeding in to cart. $2.99, very good condition, Sold by Books From California rated 4.0 out of 5 stars, ships from Simi Valley, CA, UNITED STATES, published 1999 by Call Center Press.
Edition:
1997, ICMI Press (International Customer Management Institute)
