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Be Our Guest: Perfecting the Art of Customer Service - The Disney Institute, and Kinni, Theodore
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Now, for the first time, one element of the methods behind the magic that is the Walt Disney World Resort--quality service--is revealed. The book outlines proven Disney principles and processes for helping an organization focus its vision and align its people into a strategy that delivers on the promise of exceptional customer service.

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Be Our Guest: Perfecting the Art of Customer Service 2003, Disney Editions

ISBN-13: 9780786853946

Trade paperback

Be Our Guest: Perfecting the Art of Customer Service 2001, Disney Editions, New York, NY

ISBN-13: 9780786853076

Hardcover