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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - Cockerell, Lee
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The former executive vice president of Walt Disney World shares indispensable rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus years in the hospitality industry.

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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service 2013, Crown Currency, New York

ISBN-13: 9780770435608

Hardcover

The Customer Rules: The 39 essential rules for delivering sensational service 2013, Profile Books Ltd, London

ISBN-13: 9781781251225

Main

Trade paperback