Not the Same Old Customer Service Textbook Customer Service: Skills for Success uses a variety of activities and example to gain and hold readers' interest while providing additional insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The fifth edition of Customer Service: Skills for Success contains 10 chapters divided into three parts, plus the ...
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Not the Same Old Customer Service Textbook Customer Service: Skills for Success uses a variety of activities and example to gain and hold readers' interest while providing additional insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The fifth edition of Customer Service: Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers and case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented. For users of previous editions, you will note a streamlined approach where we have combined material from several previous chapters. If you need the chapters on Time and Stress Management, they can be found on our Web site, ... along with many new activities, case studies, and other support material.
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Add this copy of Customer Service Skills for Success to cart. $2.61, fair condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2011 by McGraw-Hill Companies.
Add this copy of Customer Service Skills for Success to cart. $6.23, good condition, Sold by BooksRun rated 5.0 out of 5 stars, ships from Philadelphia, PA, UNITED STATES, published 2011 by McGraw-Hill Education.
Add this copy of Customer Service Skills for Success to cart. $12.98, fair condition, Sold by Goodwill Industries rated 4.0 out of 5 stars, ships from Miami, FL, UNITED STATES, published 2011 by McGraw-Hill Education.
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Fair. Books may have damage such as dents creases and folded pages. Some books may have writing or highlighting inside. Extras or accessories are not guaranteed. Digital codes and CDs are not tested and may not work.
Add this copy of Customer Service Skills for Success to cart. $15.99, good condition, Sold by Butlesbooks rated 5.0 out of 5 stars, ships from Albany, NY, UNITED STATES, published 2011 by McGraw-Hill Companies.
Add this copy of Customer Service Skills for Success to cart. $17.01, good condition, Sold by FirstClassBooks rated 4.0 out of 5 stars, ships from Little Rock, AR, UNITED STATES, published 2011 by McGraw-Hill Companies.
Add this copy of Customer Service Skills for Success, 5th Edition to cart. $22.80, new condition, Sold by discount_scientific_books rated 5.0 out of 5 stars, ships from Sterling Heights, MI, UNITED STATES, published 2011 by McGraw-Hill Companies.
Add this copy of Customer Service Skills for Success, 5th Edition to cart. $23.80, new condition, Sold by discount_scientific_books rated 5.0 out of 5 stars, ships from Sterling Heights, MI, UNITED STATES, published 2011 by McGraw-Hill Companies.
Add this copy of Customer Service Skills for Success 5th Edition to cart. $33.25, like new condition, Sold by A2ZBooks rated 5.0 out of 5 stars, ships from Burgin, KY, UNITED STATES, published 2012 by McGraw-Hill Humanities Social.
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As New. Book appears to be in new condition. May have some wear from storage. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Education; ISBN: 0073397113. ISBN/EAN: 9780073397115. Pictures of this item not already displayed here available upon request. Inventory No: 1561039737.
Add this copy of Customer Service Skills for Success to cart. $34.29, good condition, Sold by TEXTSHUB rated 5.0 out of 5 stars, ships from Franklin Lakes, NJ, UNITED STATES, published 2011 by McGraw-Hill Education.
The book was used but in great condition. The Connect Plus was new (as it has to be) It worked great for my daughter (she is in college and the book was for her Economics Class). Can't say enough about how much money I save by using Alibris. I paid about a 3rd of the cost I would have been charged at the campus book store.