Excellent customer service is a little like apple pie and motherhood: every business has great things to say about it. So why is there so much bad service out there? This groundbreaking book uncovers the real reasons behind excellent service quality, and how to deploy them in business as a strategic weapon for growth.
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Excellent customer service is a little like apple pie and motherhood: every business has great things to say about it. So why is there so much bad service out there? This groundbreaking book uncovers the real reasons behind excellent service quality, and how to deploy them in business as a strategic weapon for growth.
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Add this copy of Smile Training Isn't Enough: the Three Secrets of to cart. $7.99, very good condition, Sold by Wonder Book - Member ABAA/ILAB rated 5.0 out of 5 stars, ships from Frederick, MD, UNITED STATES, published 1998 by Oasis Press.
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Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.
Add this copy of Smile Training Isn't Enough: the Three Secrets of to cart. $7.99, very good condition, Sold by HPB-Diamond rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1998 by Oasis Pr.
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