Improving service quality has finally become a top priority of management today, yet according to service quality expert Berry only a handful of companies have managed to determine exactly what to improve and how to improve it. Berry offers a dynamic framework for improving service, rich with insights and compelling examples of great service.
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Improving service quality has finally become a top priority of management today, yet according to service quality expert Berry only a handful of companies have managed to determine exactly what to improve and how to improve it. Berry offers a dynamic framework for improving service, rich with insights and compelling examples of great service.
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Add this copy of On Great Service: a Framework for Action to cart. $1.78, good condition, Sold by Once Upon A Time Books rated 1.0 out of 5 stars, ships from Tontitown, AR, UNITED STATES, published 1995 by Free Press.
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Seller's Description:
Good in good dust jacket. This is a used book in good condition and may show some signs of use or wear. This is a used book in good condition and may show some signs of use or wear.
Add this copy of On Great Service: a Framework for Action to cart. $3.83, good condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1995 by Free Press.
Add this copy of On Great Service: a Framework for Action to cart. $3.99, very good condition, Sold by Wonder Book - Member ABAA/ILAB rated 5.0 out of 5 stars, ships from Frederick, MD, UNITED STATES, published 1995 by Free Press.
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Seller's Description:
Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
Add this copy of On Great Service: a Framework for Action to cart. $9.99, very good condition, Sold by HPB-Diamond rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1995 by Free Press.
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Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Add this copy of On Great Service: a Framework for Action to cart. $11.50, very good condition, Sold by Half Price Books Inc rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1995 by Free Press.
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Seller's Description:
Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Add this copy of On Great Service: a Framework for Action to cart. $14.97, like new condition, Sold by mark henderson rated 4.0 out of 5 stars, ships from Olathe, KS, UNITED STATES, published 1995 by Free Press.
Add this copy of On Great Service: a Framework for Action to cart. $20.00, very good condition, Sold by Ken's Book Haven rated 5.0 out of 5 stars, ships from Coopersburg, PA, UNITED STATES, published 1995 by Free Press.
Add this copy of On Great Service: a Framework for Action to cart. $23.34, good condition, Sold by Anybook rated 4.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 1995 by Free Press.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has hardback covers. Clean from markings. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 700grams, ISBN: 9780029185551.
