Using case studies from the UK, the U.S., Middle East, Scandinavia, and Singapore, this book shows readers how to use research to understand what customers actually want, not what one might assume they want.
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Using case studies from the UK, the U.S., Middle East, Scandinavia, and Singapore, this book shows readers how to use research to understand what customers actually want, not what one might assume they want.
Read Less
Add this copy of Effective Customer Care: Understand Needs, Improve to cart. $25.82, good condition, Sold by ThriftBooks-Reno rated 5.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2010 by Kogan Page.
