Kunden sind das Herzblut jedes Unternehmens, und zufriedene Kunden sind wertvolle Aktivposten. Einen neuen Kunden zu gewinnen, ist weitaus schwieriger und kostspieliger als einen alten Kunden an sich zu binden. Und au???erdem kann jeder Kunde jederzeit woanders Kunde werden. Was kann also ein Unternehmen tun, wenn Kunden abwandern? Oder anders gefragt - wie kann ein Unternehmen einen so hervorragenden Kundenservice bieten, dass Kunden erst gar nicht auf die Idee kommen, woanders zu kaufen? In diesem Buch finden Sie die ...
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Kunden sind das Herzblut jedes Unternehmens, und zufriedene Kunden sind wertvolle Aktivposten. Einen neuen Kunden zu gewinnen, ist weitaus schwieriger und kostspieliger als einen alten Kunden an sich zu binden. Und au???erdem kann jeder Kunde jederzeit woanders Kunde werden. Was kann also ein Unternehmen tun, wenn Kunden abwandern? Oder anders gefragt - wie kann ein Unternehmen einen so hervorragenden Kundenservice bieten, dass Kunden erst gar nicht auf die Idee kommen, woanders zu kaufen? In diesem Buch finden Sie die Antwort! "Customer Winback" zeigt Ihnen, wie sie verlorene Kunden zur???ckgewinnen, Probleme erkennen und Gesch???ftsabl???ufe ???ndern, bevor der Kunde zur Konkurrenz abwandert. Dar???ber hinaus erfahren Sie alles ???ber Training, Personalbeschaffung und Teamentwicklung und lernen, wie Sie Servicestruktur und Servicekultur ver???ndern m???ssen, damit Ihr Unternehmen f???r Ihre Kunden wieder attraktiv wird. Ein praktischer Leitfaden f???r erfolgreiche Kundenbindung. Geschrieben von zwei erfahrenen Experten auf dem Gebiet der Kundentreue und Kundenbindung.
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Add this copy of Customer Winback: How to Recapture Lost Customers-and to cart. $1.99, very good condition, Sold by ThriftBooks-Dallas rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2001 by Wiley & Sons, Incorporated, John.
Add this copy of Customer Winback: How to Recapture Lost Customers--and to cart. $3.98, very good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Brownstown, MI, UNITED STATES, published 2001 by John Wiley & Sons.
Add this copy of Customer Winback: How to Recapture Lost Customers--and to cart. $3.98, very good condition, Sold by ThriftBooks-Reno rated 5.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2001 by Jossey-Bass.
Add this copy of Customer Winback: How to Recapture Lost Customers--and to cart. $4.00, very good condition, Sold by Half Price Books Inc rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2001 by Jossey-Bass.
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Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Add this copy of Customer Winback: How to Recapture Lost Customers--and to cart. $6.39, very good condition, Sold by HPB-Emerald rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2001 by Jossey-Bass.
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Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Add this copy of Customer Winback How to Recapture Lost Customers--and to cart. $14.29, fair condition, Sold by TextbookRush rated 4.0 out of 5 stars, ships from Grandview Hts, OH, UNITED STATES, published 2001 by Jossey-Bass.
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Fair. Expedited orders RECEIVED in 1-5 business days within the United States. Orders ship SAME or NEXT business day. We proudly ship to APO/FPO addresses. 100% Satisfaction Guaranteed!
Add this copy of Customer Winback: How to Recapture Lost Customers--and to cart. $19.33, good condition, Sold by Anybook rated 4.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 2001 by Jossey-Bass.
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This is an ex-library book and may have the usual library/used-book markings inside. This book has hardback covers. In good all round condition. Dust Jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 700grams, ISBN: 9780787946678.
Add this copy of Customer Winback: How to Recapture Lost Customers--and to cart. $19.51, good condition, Sold by Anybook rated 4.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 2001 by Jossey-Bass.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has hardback covers. In good all round condition. Dust Jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 700grams, ISBN: 9780787946678.
Add this copy of Customer Winback: How to Recapture Lost Customers--And to cart. $22.56, like new condition, Sold by GreatBookPrices rated 4.0 out of 5 stars, ships from Columbia, MD, UNITED STATES, published 2001 by Jossey-Bass.
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Fine. Trade paperback (US). Glued binding. Cloth over boards. 336 p. Contains: Unspecified, Illustrations, black & white. Jossey-Bass Business & Management. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
