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Customer Service: For Professionals in Health Care

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Customer Service for Professionals in Health Care - Leebov, Wendy, Ed.D., and Leebov, Ed D Wendy
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This short book helps healthcare employees to develop a strong customer orientation toward patients, physicians, coworkers and other customers. It identifies key behaviors that reflect a customer orientation in typical healthcare interactions and also provides self-assessment and practice exercises to help employees become more conscious of their customers' needs and more adept in meeting these needs every day.

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Customer Service for Professionals in Health Care 2003, Authors Choice Press

ISBN-13: 9780595283651

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