As automation takes over "front office" roles in customer relationship management, the authors propose guiding principles and offer a practical auditing tool to determine how humans and machines can best collaborate in mediating critical customer interaction.
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As automation takes over "front office" roles in customer relationship management, the authors propose guiding principles and offer a practical auditing tool to determine how humans and machines can best collaborate in mediating critical customer interaction.
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Add this copy of Best Face Forward: Why Companies Must Improve Their to cart. $1.25, like new condition, Sold by Books-FYI rated 5.0 out of 5 stars, ships from cadiz, KY, UNITED STATES, published 2005 by Harvard Business Review Press.
Add this copy of Best Face Forward: Why Companies Must Improve Their to cart. $2.94, very good condition, Sold by Midtown Scholar Bookstore rated 5.0 out of 5 stars, ships from Harrisburg, PA, UNITED STATES, published 2005 by Harvard Business Review Press.
Add this copy of Best Face Forward: Why Companies Must Improve Their to cart. $2.96, good condition, Sold by Midtown Scholar Bookstore rated 5.0 out of 5 stars, ships from Harrisburg, PA, UNITED STATES, published 2005 by Harvard Business Review Press.
Add this copy of Best Face Forward: Why Companies Must Improve Their to cart. $4.97, very good condition, Sold by Wonder Book - Member ABAA/ILAB rated 5.0 out of 5 stars, ships from Frederick, MD, UNITED STATES, published 2005 by Harvard Business Review Press.
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Very Good. Very Good condition. Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.
Add this copy of Best Face Forward: Why Companies Must Improve Their to cart. $4.97, good condition, Sold by Wonder Book - Member ABAA/ILAB rated 5.0 out of 5 stars, ships from Frederick, MD, UNITED STATES, published 2005 by Harvard Business Review Press.
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Good. Good condition. Good dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.
Add this copy of Best Face Forward: Why Companies Must Improve Their to cart. $7.48, new condition, Sold by Gulf Coast Books rated 5.0 out of 5 stars, ships from Memphis, TN, UNITED STATES, published 2005 by Harvard Business Review Press.
Add this copy of Best Face Forward: Why Companies Must Improve Their to cart. $7.49, new condition, Sold by sellerfromthewest rated 4.0 out of 5 stars, ships from Hayward, CA, UNITED STATES, published 2005 by Harvard Business Review Press.
Add this copy of Best Face Forward: Why Companies Must Improve Their to cart. $7.53, new condition, Sold by Books-FYI rated 5.0 out of 5 stars, ships from cadiz, KY, UNITED STATES, published 2005 by Harvard Business Review Press.
Add this copy of Best Face Forward: Why Companies Must Improve Their to cart. $8.24, good condition, Sold by HPB-Movies rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2005 by Harvard Business Review Press.
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