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Understanding Healthcare Delivery Science Understanding Healthcare...

Michael Howell, Jennifer Stevens
Buy from $41.38
eBook from $72.00

Achieving Service Excellence: Strategies for Healthcare Achieving Service Excellence:...

Myron D Fottler, Ph.D.
Buy from $1.99
eBook from $41.50

Who Killed Healthcare?: America's $2 Trillion Medical Problem - And the Consumer-Driven Cure: America's $1.5 Trillion Dollar Medical Problem--And the Consumer-Driven Cure Who Killed Healthcare?:...

Regina Herzlinger
Buy from $0.99
eBook from $28.50

Leadership for Great Customer Service: Satisfied Employees, Satisfied Patients, Second Edition Leadership for Great Customer...

Thom Mayer
Buy from $2.98
eBook from $35.10

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System Prescription for Excellence:...

Joseph A Michelli
Buy from $1.97
eBook from $36.00

Next in Line: Lowered Care Expectations in the Age of Retail- And Value-Based Health Next in Line: Lowered Care...

Timothy Hoff
Buy from $4.00
eBook from $37.70

Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care Through the Patient's Eyes:...

Margaret Gerteis (Editor), Susan Edgman-Levitan (Editor)
Buy from $1.25

How to Improve Doctor-Patient Connection: Using Psychology to Optimize Healthcare Interactions How to Improve Doctor-Patient...

Christine J. Ko
Buy from $29.65
eBook from $18.70

Perfecting Patient Journeys: Improving patient safety, quality, and satisfaction while building problem-solving skills Perfecting Patient Journeys:...

Judy Worth
Buy from $2.09

Person-Centered Health Care Design Person-Centered Health Care...

Dak Kopec
Buy from $61.72
eBook from $28.60

Engaging Physicians: A Manual to Physician Partnership Engaging Physicians: A Manual...

Stephen C Beeson
Buy from $1.86

The Best Patient Experience: Helping Physicians Improve Care, Satisfaction, and Scores The Best Patient Experience:...

Robert Snyder
Buy from $5.53
eBook from $34.00

Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way Service Fanatics: How to...

James Merlino
Buy from $1.70
eBook from $28.50

Measuring and Improving Patient Satisfaction Measuring and Improving...

Patrick J Shelton
Buy from $31.97

The Customer Revolution in Healthcare: Delivering Kinder, Smarter, Affordable Care for All The Customer Revolution in...

David W Johnson
Buy from $3.25
eBook from $28.80

Consumer-Driven Health Care: Implications for Providers, Payers, and Policy-Makers Consumer-Driven Health Care:...

Regina E Herzlinger
Buy from $6.23

The Doctor's Communication Handbook, 8th Edition The Doctor's Communication...

Peter Tate, Francesca Frame
Buy from $37.53
eBook from $21.98

Our Present Complaint: American Medicine, Then and Now Our Present Complaint:...

Charles E Rosenberg
Buy from $1.43
eBook from $4.50

Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager Achieving Impressive Customer...

Gail Scott, Lolma Olson
Buy from $5.50

How to Resolve Patient Complaints to Manage Risk: 100 of Your Peers' Best Responses How to Resolve Patient...

Burnette, Cindy Ebern
Buy from $65.37

Person-Focused Health Care Management: A Foundational Guide for Health Care Managers Person-Focused Health Care...

Donald L Zimmerman, Denise G Osborn-Harrison
Buy from $57.83
eBook from $44.00

Don't Lose Your Patients: Responding to Clients Who Want to Quit Treatment Don't Lose Your Patients:...

Herbert S Strean, D.S.W.
Buy from $40.63

If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently If Disney Ran Your Hospital:...

Fred Lee
Buy from $0.99

Increasing Patient Satisfaction: A Guide for Nurses Increasing Patient...

Roberta L Messner, Susan J Lewis
Buy from $10.25

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