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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System - Michelli, Joseph A
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Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.

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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System 2011, McGraw-Hill Companies, New York, NY

ISBN-13: 9780071773546

Hardcover