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Paul McCollum
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The Age of Outrage: How to...
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Why Customers Leave (and How...
David Avrin,
Larry Winget (Foreword by)
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People Love You: The Real...
Jeb Blount
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Business Process Mapping:...
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Paulette J Keller
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Customer Service Training 101...
Renee Evenson
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Voice Marketing: Harnessing...
Laurence Minsky,
Susan Westwater
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Salesforce for Dummies
Liz Kao,
Jon Paz
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501 Ways to Roll Out the Red...
Donna Cutting
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The Four Factors of Trust:...
Ashley Reichheld,
Amelia Dunlop
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Customer Visits: Building a...
Professor Edward F McQuarrie
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Salesforce for Beginners: A...
Sharif Shaalan
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Customer Winback: How to...
Jill Griffin,
Michael W Lowenstein
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Negotiating with Backbone:...
Reed Holden
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The Customer-Funded Business
John Mullins, SC
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The Ultimate Marketing Engine...
John Jantsch
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Crm at the Speed of Light,...
Paul Greenberg
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Salesforce Platform...
Lee Harding,
Lee Bayliss
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From Impressed to Obsessed:...
Jon Picoult
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Data Storytelling in...
Caroline Florence
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Customer Experience...
Robert Dew,
Cyrus Allen
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The Frontline Ceo: Turn...
Eric Strafel
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The Widest Net: Unlock...
Pamela Slim
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Customer Relationship...
Roger J Baran,
Robert J Galka
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