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IT Service Management Based on ITIL: A Pocket Guide - Van Bon, Jan, and Jong, Arjen de, and Kolthof, Axel
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Managers can use this portable reference to obtain an overall picture of the ITIL V3 upgrade. Covering not only the ITIL V3 Service Lifecycle approach, this handy guide also describes the ITIL V3 functions and processes in a separate section.

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IT Service Management Based on ITIL: A Pocket Guide 2007, Van Haren Publishing BV, Zaltbommel

ISBN-13: 9789087531027

Paperback